Then, tried to give us a lower level car than what we booked for the same price. I was at least able to pull up the confirmation email to show the car level I had booked. After all of this, we ended up losing 4 hours of our vacation and paying 50% more that expected. Totally going with Hertz next time. Saw shuttles every 5 minutes, and quoted us a lower price at the airport and assured it was with the mandatory insurance.
Desventajas: You are forced into hidden fees. The rental price does not include mandatory insurance. Expect to pay 4x what you book. Checking the car back in was also a little bit of a mess.
2) No shuttle service to location at airport (had to ask Hertz shuttle driver to take us) and impossible to find location when dropping of car (we picked up car in dark and, when dropping it off, there was no signage for Firefly at it wasn't nearby another other car rental agencies; no one we asked knew where it was located; had to ask Hertz representative to escort us there.)
Desventajas: Radio didn't work, Car was banged up everywhere, automatic nothing including windows, mid size car was actually only for 4 passengers. Car had over 90k miles on it. Paid at least twice the quoted amount after fees and insurance.
This was not in the reservation I saw on Kayak, or at least not that I could see. I ended up cancelling the reservation and going a different route.
Ventajas: National was great! The sales rep was really nice and honest which is rare for a car rental place.
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Desventajas: My flight got delayed and I called them twice to let them know. For the second one, I had already landed and told them I'd be demodé in less than half an hour.
Desventajas: NOT GOOD: They had the wrong vehicle for us. We specifically asked for a Jeep during the initial phone call rental arrangements, and were told that they would have one of three models available with no problem. The initial vehicle had obviously low air pressure in the front tires, and they have no ability to add air, or even check the air pressure, at the facility.
Desventajas: It took nearly two hours to get our reserved car. There were only two people on line in front of me, both of whom also had a reserved car so it was not a matter of long lines or customers with complicated problems. Also they oversell an overly expensive insurance package.
Desventajas: In no part of the rental confirmation, website, or anyplace did it say that if you did not pay in advance, they would not hold your reservation.
My bank knew of one of the forms, not the second. I'm currently challenging my credit card company to claim the excessive insurance fee.
Desventajas: Only 1 hour late and they charged me for extra day. We came in around 30 min late and the Rep get more info lazy and laid back and take time to check the car and release the contract.
We did not really need a car for our vacation, but I thought that for $200 I would not have to get a cab and we could do some site seeing. Next time I will just catch a cab.